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Call Center Agent Eicra Soft Ltd Job circular 2019
Job Context
Job for US/ UK/ AUSTRALIA/ BANGLADESH customers.
Job Description / Responsibility
Handling of B2B and corporate clients.
Candidates have to make Phone calls to US/AUSTRALIA for
sell/Service.
Process and follow up timely and effective services to local
and overseas customers.
Prompt to respond customer inquiries and requests (via
telephone, chat and email communications) as and when required.
Handle Customer queries and complaints meeting the service
level standard.
Need to provide excellent customer service and give precise
information and documents to the customer via mail, ensuring customer
satisfaction.
Identify customer needs, clarify information and provide
solutions.
Perform every call actively to solve client’s problem.
Report time to time to Supervisor for complicated issues.
Quick respond to customer inquiry with quality communication
over email and live chat.
Build sustainable relationships of trust through open and
interactive email communication.
Understand customer requirements and expectations for
service.
Development and Implementation of sales & marketing plan
for the Company.
Follow up company sales, marketing and promotional
activities.
To maintain liaison with all clients.
Any other works deemed necessary for smooth functioning of
routine office work.
Job Nature
Full Time, Part Time
Educational Requirements
A LEVEL / O LEVEL / Graduate
Diploma / Bachelors/ Master’s degree in any discipline from
a reputed university.
Graduated from or Studding at Reputed Universities.
Experience Requirements
Not mandatory
Job Requirements
Both males and females are allowed to apply
Good command on Phone/ email correspondence and writing/
speaking in English.
Must be very FLUENT in English Speaking LIKE NATIVE.
Basic computer knowledge. Humble, smart, no drug addiction
at all, honest, with good attitude & punctual.
Customer Service / Marketing Experience in Call Center or
Different Corporate Houses.
Able to speak clearly and persuasively in both English and
Bangla in positive or negative situations.
Professional Communication skill over the phone with
customers in an appropriate approach.
Ability to clearly and effectively communicate and present
analysis findings and recommendations for Communication strategies.
Tech-friendly, good command on computer with decent typing
speed/accuracy.
Self-motivated, independent worker with the ability to
multitask.
Gender: Both
Age: Any
Job Location
Anywhere in Bangladesh
Salary Range
10,000 – 15,000
Other Benefits
Performance bonus
Lunch Facilities: Partially Subsidize
Salary Review: Half Yearly
Festival Bonus: 1
Yearly Bonus
Attendance Bonus
Apply here
Application Deadline : Sep 18, 2019
Data source: wikipedia, bdjobs, Job circular company, Other BD online & offline newspaper.
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